FAQ

How can I measure my ring size?

By means of our printable stencil, you can easily find out your ring size. Please click here for this.

What is a service commitment and what advantage does it get me?

The service commitment guarantees the full scope of service to you in the same way as if you make a purchase at a store. The dealer will be available for you at his branch if you have any questions. In case you make use of a warranty commitment, you can hand in your jewellery to your specialised dealer – he will then arrange for sending it in and take care of the further processing.

What does rhodium plating mean?

Objects made of silver and silver alloys tend to discolour. This often starts in one small spot and then spreads further quickly. This is caused by a reaction of the precious metal with the ambient air, which is never entirely free from sulphur or hydrogen sulphide. Silver surfaces react with this gas, whereupon the silver sulphide forms and appears as a marring shadow.

To prevent this process, silver jewellery can be provided with a protective coat during manufacturing – this process is referred to as rhodium plating. In other words, the jewellery is coated with rhodium sulphate in an electrochemical bath. This substance has two main characteristics: It is very hard and can develop a tremendous shine.

How can I find the nearest dealer?

On the “Stores” tab, you can either search for the nearest dealer on Google maps or localise him in the search field “Dealer search” by entering the address.